Face-to-face interactions are a great way to deepen business relationships. While one-on-one …
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Discover the 4 different ways in which you can grow customer relationships face-to-face…
There are so many awesome technologies for staying in touch these days. And I use just about all of …
Why SMS (text messaging) for customer retention is a double-edged sword…
Since the first text message (or SMS: Short Message Service) was sent in 1992 in the UK, it’s become …
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Snail mail: Why it pays to go retro with your customer retention campaigns
Sending things in the mail seems so quaint and old-fashioned now.. so retro! In the age of instant …
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Business thank you cards: How to grow your business with two little words
Have you ever tried training a dog to obey some basic commands? “Sit”, “stay”, “drop”… that kind of …
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The 3 different types of email marketing: what they are, and how to use them together
In the last article you saw why email marketing is so important in customer retention… but what is …
Why email marketing should do the donkey work in your customer retention campaigns
Hanging the laundry out... Phoning your parents... Paying a bill on time... ... These are all …
Why the humble telephone is your stealth jet for customer retention
Have you seen photos of those strange-looking stealth jets? You know the ones I mean… they look like …
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Why social media is both great and terrible for customer retention campaigns
Hello, my name’s Cornelia and I’ve been a Facebook user since 2007. Yes, it’s true, I’m a …
Customer retention doesn’t happen by itself: How to get your customers to climb the magic beanstalk of loyalty
In the ideal world we’d like our customers to come back to us again and again… after all, customers …
Email marketing breakdown? Here’s your recovery plan
If you own a car, chances are that at some stage it's broken down. Whether it's a flat tyre or …
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How to generate more repeat business with a reminder system
Do you enjoy the convenience of receiving reminders from your mechanic when your car is due for a …
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